ZefSci has always positioned itself as not only being a service provider or an instrument vendor, but as an integral partner of our customers. As an organization that caters to the life science industry we have a fundamental duty and responsibility towards it. We continue to monitor the global Coronavirus pandemic, our top priority is not only the health, safety and well-being of our employees, customers and partners but also to ensure that critical instrumentation utilized for the testing, research and discovery continues to operate seamlessly during this time. We are committed to staying ahead of the curve on safety measures, while also continuing to deliver the technology, service, support and expertise you rely on from ZefSci.
Among other measures, we have taken additional safety precautions:
We have requested all office employees that are able to work from home to do so.
Field service will continue to be delivered based on priority response with certain restrictions:
If customer has COVID-19 guidelines, it must be supplied prior to arrival. Please email them to firstname.lastname@example.org.
Electronic written confirmation from the customer is required prior to ZefSci site visit.
ZefSci orders and parts supply will be in operation however delays might occur due to limited staffing.
Please submit all service tickets through normal channels AND email email@example.com.
ZefSci would like to reassure you that we have setup specific business continuity plans in an attempt to address every aspect of this evolving situation. ZefSci members will meet with me regularly to ensure that we are making decisions aligned with government recommendations.
To all members of the ZefSci ecosystem we are currently in unprecedented times, I am truly grateful and proud of the ZefSci team as they are currently working day and night to help us navigate through these unchartered territories. We thank you for your patience, kindness and humility and most importantly stay safe and healthy.