Instrument Services
LCMS Engineering Services
Are you looking to implement or expand a field service engineering team for LCMS adjacent systems or accessories? Need help supporting end-of-life or obsolete instruments? ZefSci is here to help. Acting as your authorized service provider, our experienced engineers can install, maintain, and repair your customers’ equipment anywhere in the United States.
PARTNER WITH USWhy ZefSci?
ZefSci is the leading multivendor LCMS field service engineering provider in the United States. When you need an experienced team to support your equipment on site, count on us to surpass your expectations.
- ZefSci acts as an authorized service provider for multiple Original Equipment Manufacturers.
- ZefSci will partner with you to train our experienced engineering team on your products to become your Authorized Service Provider.
- Our OEM-trained engineers know existing LCMS systems inside and out.
- We are committed to excellence and will put you in the best position to succeed.
Support Your US Customers with Our Local Engineers
Are you a global manufacturer with American customers? Bringing a new product to market and need service support? Have end-of-life or obsolete equipment support needs or sustainability concerns? Let our field service engineers be your on-the-ground support team.
- Service all types of LCMS instruments and accessories, from new to old.
- Save money by leveraging our US-based engineering team.
- Get system parts shipped anywhere in the US.
Upscale Your Operations with Service Experts
Providing timely engineering services can be challenging with a small, inexperienced team. Partner with ZefSci to expand your operations with dedicated field service engineers.
- Strengthen your team with engineers boasting decades of experience across all major LCMS OEMs.
- Expand your service area with engineers located across the US.
- Respond to customer needs quickly with fast response times.
What Does a ZefSci Partnership Look Like?
Expect a bespoke experience when you partner with ZefSci. When you require an experienced engineer in a specific location for a specific service, rely on us to make it happen. Our team provides professional services for various LCMS technologies – how can we help you?
- Instrument installation and warranty coverage
- Troubleshooting and repairs
- Preventative maintenance (annual or every 6 months)
- Logistical support for instrument parts
“Field service engineers that are competent are very hard to find … The very best part of ZefSci is the world-class, rockstar, expert engineers.”
– Rick Carberry Vice President, Americas at Evosep Biosystems
Frequently Asked Questions
ZefSci is an engineering company dedicated to providing multivendor LCMS maintenance and service and setting a new standard in analytical instrument repair. As a wholly owned subsidiary of Shimadzu Scientific Instruments, Inc., our mission is to provide the rapid response times and the uptime you can count on. We’re not just a service provider or instrument vendor – we’re an integral part of your science.
Our documentation methods comply with current industry regulations and standards. We have a complete electronic CRM where our team logs equipment, service histories, contact information and other essential details so that we know exactly what’s going on with your equipment 24/7.
Our service availability is divided into regions based on our engineers’ locations. While we cover the entire United States, actual response time may vary depending on engineer proximity. When you partner with us, your guaranteed response time is part of your contract for peace of mind. Contact us to discuss.
Our costs vary depending on technology, labor and travel charges. We will work with you to determine the most cost-effective solution.
Yes, our team can use any remote desktop control solution to provide remote support.
Partner With ZefSci
Take care of your LCMS engineering needs by using ZefSci as an Authorized Service Provider.
Fill out our form to start the conversation.