What defines Uptime?
Our competition defines uptime by two factors:
- Response time
- instrument repair time.
ZefSci challenges itself not only to measure and quantify these factors but we also measure return visits on service calls. Now that helps us increase our customers uptime as we learn from our mistakes and increase efficiency after every repair.
What is our core product?
Despite market belief our service plans are not our product in fact that is only the causality of our true product. Our product is our people; our engineers that deliver the highest level of service available in today analytical market.
Did you know that ZefSci’ does not hire engineers that do not have at least 5 years of field service experience? If we average the experience of our engineering team our global group has over 20+ years of field service experience!
Multi Vendor Service?
Are you aware that ZefSci can service multiple brands of Chromatography instruments such as SCIEX, WATERS, THERMO, AGILENT, SHIMADZU, PERKIN ELMER and many more. (All product and company names are trademarks or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.)
How does ZefSci define productivity? ZefSci business model evolves around that core belief. The combination of guaranteeing uptime while providing quality engineers ; which is our core product and enabling them to service multiple platform through our Multi vendor Service is what makes us successful and helps our customers succeed. See below or plans and chose what’s best for you or call us for something custom.