Careers at ZefSci

ZefSci is always looking for talented personnel who are ready to commit to this dynamic industry.

Sr. Service Engineer 

Vancouver, BC.

$90,000

1 opening

Permanent Contract, Full time, 40hours/week

Starting day / as soon as possible –

Employment conditions: Daytime

Job Bank #

Job requirements

Languages: English

Education: College

Experience: 10 years +

Transportation/Travel information: Car provided by the company.  Travel paid by employer.

Work conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to details, Standing for extended periods. Ability to lift up to 30 kgs.

Work location information: On-Site customer service, Various locations in BC

Personal Suitability: Organized, Team player, Values and ethics, Client focus, Effective interpersonal skills, Excellent oral communication, Excellent written communication, Initiative, Combined multi-disciplinary experience. Working carefully and with great attention to detail.  Good problem solving skills.

Additional skills: Technical sales support, accurate inventory management, timely attendance to customers calls, timely closing of service tickets, schedules, and reports.

Area of Specialization:  Repair, Service, Install, Upgrade and Maintain as well as perform IQ/OQ:

• LCMS (Liquid chromatography-mass spectrometry)
• Waters HPLC & UPLC systems.
• ICP-MS
• Waters LCMS, LCMS/MS & Waters TOF

Computer and Technology Knowledge:   MS systems; MS Windows

Specific Skills:

• Install, maintain and service equipment;
• Responsible for the installation, commissioning, maintenance, and servicing of critical power supply equipment and associated electrical equipment.
• Supports operations and delivers all engineering solutions on time.
• Takes action to resolve problems with the Original Equipment Manufacturers (OEMs)/customers.
• Provided highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of analytical system
• Instructed customers in the operation and maintenance of the system
• Assist in inspecting, testing and adjusting electronic components.
• Calibrate electronic equipment and instruments.
• Conduct or supervise the installation, commissioning and operating of electrical and electronic equipment and systems,
• Set up and operate specialized and standards test equipment to diagnose, test and analyze the performance of electrical and electronic components, assemblies and systems.

Equipment, Systems and Control Experience:

• Medical and biomedical equipment and systems
• Maintaining and servicing equipment; calibrating electronic equipment and instruments as per OEM protocol
• Providing training and guidance to laboratory end users and troubleshoot these systems when problems arise
• Providing High Performance Liquid Chromatography (HPLC), Mass Spectrometry (MS) brand equipment training to other Service Engineers

More information:

Job link: https://www. Zefsci.com/careers/

How to apply

By email: patrizia@zefsci.com

Intended job posting audience: Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application

II – BC  Jobs posting

Job description: Zef Scientific Inc. requires a Senior Field Service Engineer to perform services, repairs, maintenance, installations, and upgrades as well as IQ/OQ for laboratory equipment. This position focuses on High Performance Liquid Chromatography (HPLC), Gas Chromatography (GC) and Mass Spectrometry  (MS) instruments in the following industries: Biotech, Pharmaceutical, Medical Diagnostic, Academia, and Cannabis.

• The candidate shall bring ZefSci hands-on field experience with the Installation, Repair, Qualification, Preventive Maintenance, Customer Training, Spares parts management, Customer complain handling of Mass Spectroscopy. The focus will be on supporting Waters LCMS/MS, LCMS-QTOF, Acquity UPLC and Alliance HPLC as well as PerkinElmer ICP-MS, GCMS and GC. Knowledge of PEAK N2 generators and CEM digestion instrument is required.
• Provided highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of analytical systems.

 

This worker shall be based in the greater Vancouver, British Colombia area and throughout the province and expected travel to multiple onsite locations to service our clients as well, for repairs, maintenance, installations, upgrades, and support primarily for Waters LCMS/MS systems and PerkinElmer ICP-MS.

Provide training and guidance to laboratory end users and troubleshoot these systems when problems arise. In-house technical support. Training customers to familiarize them to their systems.

Coordinated resources and work with the Service Team to deliver technical expertise to customers with high quality results to ensure high customer satisfaction.

 

 

 

Environmental working conditions:

The work environment can be quite noisy because of laboratory equipment. Workers are provided earmuffs.

Terms of employment:

3 years work contract

Wages:

Remuneration of $90,000 per annum

The candidate shall be offered a performance target upon commencement of employment and if reached, will receive a bonus of up to $5,000.

Benefits package:

Complete Group Health Insurance Plan (Health, Dental & Vision) including Life, Dependent Life, AD & D and LTD

Transportation:  Company will provide a car

Contact information:

Zef Scientific Inc.

3885 Industrial Blvd, Laval, QC, H7L 4S3

Attn to: Patrizia Casazza

Sr. Human Resources & Administrator

Tel: 514-685-1544 ext. 104

Email: Patrizia@zefsci.com (mailto: Patrizia@zefsci.com)

Job Requirements:

Bachelor’s degree in Electronics, Electrical Engineering, Chemistry, Biomedical or equivalent

Repair, Service, Install, Upgrade and Maintain as well as perform IQ/OQ:

• LCMS (Liquid chromatography-mass spectrometry)
• Waters HPLC & UPLC systems.
• ICP-MS
• Waters LCMS, LCMS/MS & Waters TOF

• Advanced communication skills
• Drivers License required.

ALL CANDIDATES MUST BE AUTHORIZED TO LEGALLY WORK IN CANADA

 

JOB FUNCTIONS AND RESPONSIBILITIES:

• Lead the efforts and process to gather and create SOP requirements or process improvements
• Act as the supportive source of knowledge for all SOP’s and internal policy documents
• Lead the analysis and recommendations for SOP effectiveness
• Drive the day to day activities to ensure the accuracy, governance, and maintenance of SOP’s
• Lead the escalation/communication of risks and issues as appropriate
• Manage all aspects of the SOP document control and approval system and processes
• Support the communication and training of SOP’s to operational teams
• Assist Subject Matter Experts (SMEs) to document processes, develop flowcharts, and draft SOP’s
• Conduct staff interviews and review/research work products to aid in the development of SOP’s
• Review, suggest, revise, consult, and re-write existing SOP’s
• Develop and define the terminology used in SOP documents so they are clearly understood by all audiences that read and/or use them
• Review regulatory, SOP and other process documents for clarity and consistency
• Develop checklists, communication templates and desktop guides to augment SOP’s
• Track all SOP’s from creation to implementation, including sending reminders for SOP’s requiring review or about to expire
• Develop, improve, maintain and revise SOP’s and/or training materials for contractually provided activities
• Contribute to the development of informational or technical documents. Informational or technical documents may include, but not be limited to, regulatory documents, communication materials, website materials, and training-related materials
• Input and validate data as required into data systems, as well as standard MS Office products
• Respond to co-workers, superiors, and clients in a cooperative, constructive and timely manner; providing support to other department personnel by responding to requests for information and assistance; promoting an awareness and positive image of the department; facilitating a respectful, friendly atmosphere in the workplace
• Apply established procedures and guidelines to the keeping of records and the preparation of standardized reports
• Execute oral and written instructions, policies, and procedures
• Additional tasks may be assigned which could include providing surge capacity to complete other, routine tasks, as well as to perform special projects outside the normal scope of activities

QUALIFICATIONS:

Required Skills and Experience

• College degree or the equivalent, and three years experience

• Three years experience in writing SOP’s, processes, procedures, user manuals and/or work instructions
• Familiarity with scientific terminology, regulatory writing styles, standards & procedures, and Government Plain language guidance
• Proficiency with Microsoft Office Suite; particularly SharePoint, Word
• Proficiency with Adobe Acrobat Pro
• Strong experience with technical documentation, technical writing and document formatting

Desired Skills and Experience

• ISO 9001 Experience
• GxP Regulation Experience
• Bilingual (French & English )

ATTRIBUTES FOR SUCCESS:

• Ability to collect, organize, analyze, distill and document significant amounts of information and process steps
• Ability to lead without authority to ensure documents move through the required review and approval steps
• Ability to learn and work with custom software applications
• Strong analytical, oral and written communication skills for high quality, responsive service
• Strong attention to detail
• Ability to work autonomously on multiple projects and to effectively prioritize daily tasks and responsibilities
• Motivated team player
• Ability to easily acclimate into the project team and make an immediate contribution
• Ability to interact with clients and team-members in a professional manner using tact, courtesy and good judgment to provide timely inquiry response and other routine customer support
• Note: We offer a hybrid schedule after 3 months’ probation; which includes training and on boarding.

Fonctions et Responsabilités

• Coordonner les efforts et les processus liés à la création et à l’amélioration des PON.
• Agir en tant que source de support et de connaissance pour tous les PON et autres documents contrôlés.
• Diriger les efforts liés à l’analyse et aux recommandations en lien avec l’efficacité des PON.
• Coordonner les activités de routine assurant l’exactitude, la gouvernance et le maintien des PON.
• Gérer et communiquer les risques et problèmes en lien avec les PON.
• Gérer tous les aspects et processus reliés au contrôle et à l’approbation des PONs et autres documents contrôlés.
• Fournir du support aux équipes d’opération pour la communication et la formation reliés aux PON.
• Aider et assister les personnes d’expertise à documenter les processus, à développer des diagrammes de flux et à rédiger des PON.
• Faire des recherches, revues de processus et entrevues avec le personnel impliqué afin d’aider au développement de PON.
• Vérifier, suggérer, réviser, consulter et réécrire les PON existantes.
• Développer et raffiner les terminologies employées dans les PON pour s’assurer qu’elles soient bien comprises par tous ceux qui pourraient les lire et les utiliser.
• Vérifier les réglementations, les PON et les autres documents contrôlés et processus en assurer la clarté et la cohérence.
• Développer des listes de contrôle, des modèles de communication et des guides afin de complémenter les PON.
• Assurer le suivi de tous les PON, de leur création à leur mise en effet, incluant l’envoi de rappels pour les PON approchant les date limites de révision ou d’expiration.
• Développer, améliorer, maintenir et réviser les PON et le matériel de formation en lien avec les activités contractées par la compagnie.
• Contribuer au développement des documents informationnels et techniques. Ces documents peuvent inclure, sans être limités à, des documents de réglementation, du matériel de communication, du matériel de site web ou du matériel de formation.
• Entrer et vérifier les données requises dans les systèmes de support ou dans les produits MS Office.
• Répondre aux collègues, supérieurs et clients promptement et de manière coopérative et constructive.  Ceci visant à fournir du support aux autres départements en répondant à leurs demandes d’information et d’assistance, à sensibiliser les autres et projeter une image positive du département, et à promouvoir une atmosphère de travail respectueuse et amicale.
• Appliquer les procédures établies quant au contrôle et à la préparation des documents et rapports standardisés.
• Suivre minutieusement les directives, qu’elles soient orales ou écrites dans des PON et autres documents contrôlés.
• Toute autre tâche connexe pourrait vous être assignée advenant un manque à combler pour d’autres activités de routine, ou pour prendre part à des projets spéciaux hors du cadre normal de vos activités.

Qualifications

Compétences et Expérience Requises

• Diplôme de niveau collégial ou équivalent, avec trois ans d’expérience.
• Trois ans d’expérience dans la rédaction de PON, de processus, procédures, manuels de formation et/ou instructions de travail.

• Familiarité avec la terminologie scientifique, le style d’écriture réglementaire pour les standards et procédures, et la rédaction de documents en langage clair et simple.
• Aise et compétence avec la suite Microsoft Office, en particulier SharePoint et Word.
• Aise et compétence avec Adobe Acrobat Pro.
• Expérience solide en rédaction technique et en formattage de documents.

Compétences et Expérience Souhaitées

• Expérience avec la norme ISO 9001
• Expérience avec les réglementations GxP
• Bilinguisme (français & anglais)

Qualités Recherchées

• Capacité à rassembler, organiser, analyser, extraire et documenter une grande quantité d’information et d’étapes procédurales.
• Capacité à gérer de manière autonome et efficace le processus de révision et d’approbation des PON.
• Capacité à apprendre et travailler avec de nouveaux logiciels et applications.
• Bonnes aptitudes d’analyse et de communication verbale et orale pour livrer des réponses rapides et de haute qualité.
• Grande attention aux détails.
• Capacité à travailler de manière autonome sur plusieurs projets simultanés, et à prioriser efficacement ses tâches et responsabilités quotidiennes.
• Aptitude à travailler en équipe.
• Facilité à s’acclimater et à s’intégrer à différentes équipes afin de fournir une contribution immédiate.
• Aptitude à interagir avec des clients et des pairs de manière professionnelle avec tact, courtoisie et bon jugement afin de répondre rapidement à leurs demandes.
• Note:Nous offrons un horaire hybride après 3 mois de probation; qui comprend la formation et l’intégration.